Frequently Asked Questions
Welcome to the ZevoPets.com FAQ page
We are here to answer your questions and provide you with the best possible shopping experience. If you require further assistance, please do not hesitate to contact us.
Question #1: How long does it take to receive my order?
Answer: Here are our estimated delivery times:
- Processing time: 1-2 business days
- Shipping time: 6-8 business days
- Total estimated delivery time: 7-10 business days
Please see our Shipping Policy for more information.
Question #2: Do you offer free shipping?
Answer: Yes, we offer free shipping within the Netherlands on all orders.
Please see our Shipping Policy for more information.
Question #3: Where is ZevoPets.com located?
Answer: ZevoPets.com is an online pet supplies shop based in the Netherlands. We offer a carefully selected selection of high-quality products and currently only deliver within the Netherlands.
Question #4: What if I receive a defective product?
Answer: If you receive a defective item, we will replace it free of charge. Please contact us and return the item within 30 days.
Please see our returns policy for more information.
Question #5: Can I cancel my order after purchase?
Answer: Yes, you can cancel your order within 24 hours. Please contact us in time.
Question #6: What is your return policy?
Answer: We offer a simple and straightforward returns process.
Full details can be found on our returns policy page.
Question #7: When will I receive my refund after a return?
Answer: Once we receive and inspect the returned item, your refund will be processed.
Refunds typically appear on your original payment method within 7 business days - depending on your bank or payment provider.
Details in our refund policy.
Question #8: Do you offer a warranty on your products?
Answer: Yes, we offer a 30 day guarantee on all purchases.
Please see our returns policy for more information.
Question #9: How can I contact customer service?
Answer: You can reach our support team via the contact page or by email to:
📧 Info@velraclothing.com
Question #10: Do you ship internationally?
Answer: No, we currently only deliver within the United Kingdom.
Question #11: Do you have a physical store I can visit?
Answer: We are an online-only store, which allows us to offer you the best prices and a wide range of products.
Question #12: Can I place a bulk order for my business or organization?
Answer: Yes, we accept bulk orders. Please contact our customer service team for further information.
Question #13: How does an exchange work?
Answer: Details about exchanges can be found in our returns policy.
Question #14: How can I track my order?
Answer: You can track your order via the Track Order page on our website.
Contact Inforamtion
Company name: ZevoPets.com
Address: Overwegwachter 4, 3034KG Rotterdam, Niederlande
E-Mail: info@zevopets.com
Telefone: +31 618476719
Contact: https://www.zevopets.com/pages/contact
Customer service hours: Monday to Friday: 9:00 a.m. – 5:00 p.m
We aim to respond to your email within 1-2 business days.
